Terms of service

OVERVIEW
Welcome to IRL ONLINE! The terms “we”, “us” and “our” refer to IRL ONLINE. IRL ONLINE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). IRL ONLINE is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. Colors or product appearance may differ from how they appear on your screen due to device type and settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product and may limit quantities on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. IRL ONLINE reserves the right to accept or decline your order at our discretion. Your order is not accepted until IRL ONLINE confirms acceptance and processes your payment.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance. Any purchases are subject to return or exchange solely in accordance with our policies.

SECTION 3A – RETURNS, EXCHANGES, AND REPAIRS

  1. No Refunds or Returns
    We do not accept refunds or returns unless there is a quality issue with the product. All purchases are final.

  2. Return Requests
    If a return is necessary due to a quality problem, the request must be made within 3 calendar days from the delivery date.

  3. Condition for Returns
    Products must be unworn, in new condition, with tags attached and in the original packaging. Returns or exchanges that do not meet these criteria will not be accepted.

  4. Repairs
    For repair requests, please contact contact@irl-online.com for instructions. Our customer service team will assist you.

  5. Customer Support
    For any questions regarding your order, returns, or repairs, contact contact@irl-online.com. Our team will assist you promptly.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time of order and will be listed in your confirmation email. Prices posted online may differ from physical stores or third-party stores. You agree to provide accurate purchase, payment, and account information and to update it as needed.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only. Once products are transferred to the carrier, title and risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY
All Services, including trademarks, brands, text, images, graphics, video, audio, and designs are owned by IRL ONLINE or its licensors and protected by law. You may use the Services for personal, non-commercial purposes only. Unauthorized use may violate copyright, trademark, or other laws.

SECTION 7 – OPTIONAL TOOLS
We may provide access to optional tools from third parties “as is.” We have no liability for the use of such tools.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for third-party content, products, or services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
IRL ONLINE is powered by Shopify. Sales are made directly with IRL ONLINE; Shopify is not responsible for your purchases.

SECTION 10 – PRIVACY POLICY
Personal information is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy [LINK].

SECTION 11 – FEEDBACK
Any feedback you provide may be used by IRL ONLINE in any medium for any purpose.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors and change information, pricing, and promotions at any time.

SECTION 13 – PROHIBITED USES
You may only use the Services lawfully. Any harmful or unlawful conduct is prohibited.

SECTION 14 – TERMINATION
We may terminate your access at any time, but certain provisions will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available.” We disclaim all implied warranties.

SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, IRL ONLINE and its affiliates are not liable for damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION
You agree to indemnify IRL ONLINE and affiliates for any claims arising from your use of the Services.

SECTION 18 – SEVERABILITY
If any provision is unlawful or unenforceable, the rest remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms and any policies posted govern your use of the Services and supersede prior agreements.

SECTION 20 – ASSIGNMENT
You may not assign your rights or obligations without prior written consent.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where IRL ONLINE is headquartered.

SECTION 22 – HEADINGS
Headings are for convenience only and do not affect these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Continued use of the Services constitutes acceptance.

SECTION 24 – CONTACT INFORMATION
For any questions regarding these Terms or your orders, please contact: contact@irl-online.com

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